Warranty Period:

ePANELpro products are warranted for one (1) years for parts, one (1) years labor and one (1) years on the backlight of the product from the date of original retail purchase.

These limited warranties only extend to:

1. Products distributed by ePANELpro.
   
2. Defects in materials and/or workmanship, which occur during normal use.
   
3. The original consumer purchaser and to no other purchaser or transferee.
   
4. Products purchased and operated in the Continental U.S.A., Hawaii, Alaska, Territories of the U.S.A. and Canada.

These limited warranties do not extend to:

1. Physical damage to products or parts resulting from:

2. Warranty will be voided if the original serial number on the product is removed by accident or intentionally.

3. Products purchased through auctions/online auctions will not be covered by manufacturer warranty.

4. Products that are specially designed, private labeled and built.

Open Box/Clearance/Refurbish or Display products:
They carry NO WARRANTY and are sold "AS IS." There will be no technical support for these products and any missing software will not be replaced by ePANELpro.

Products Repaired or Replaced by ePANELpro:
They carry a 30-day warranty or the remainder of the original warranty. Retain the RMA number the monitor was repaired or replaced with and the proof of purchase in your records.

Refurbish items are identified with serial number ending with "R"
Example: "xxxxxxxx-R"

Return of goods:
ePANELpro accepts return of goods applied to these conditions:

1. Off-the-shelf products without any customization parts.
2. Within 30-days after products received.
3. Products are not misuse, maintained incorrectly, mishandling, misapplication, or use in violation of instructions furnished by ePANELpro.
4. No physical damage or scratch and with its original packaging.
5. All accessories must be included and pickings are well kept.

Note:

1.) A 35% restocking fee will be applied for returned products.

2.) Extra shipping and handling cost will be buyers’ responsibility.

Missing Item:
Report any missing item to ePANELpro within 30-days of purchase and ePANELpro will ship the missing item at no charge. If the purchaser fails to report within the given time frame, a current charge will be made for the purchase of the missing item (This excludes any open box, clearance, close out or display products).

Procedures for Obtaining Warranty Service:

1. For warranty service information, call your ePANELpro dealer or ePANELpro
ePANELpro's Customer Support telephone number is (510)403-3308

2. To obtain warranty service, you will need to provide:

3. You must obtain a Return Merchandise Authorization ("RMA") number from ePANELpro Customer Support or Authorized ePANELpro Service Centers within the applicable warranty period, to be used within 14 days of issue. Authorized ePANELpro Service Centers will not accept any returned product without an RMA number. You may also find out the nearest Authorized ePANELpro Service Center by calling the above toll free number.

4. Ship the product to ePANELpro Service Center at:

A. Residents of the Continental U.S.A. and Canada are to ship the product, with shipping prepaid for one-way transit to ePANELpro, together with a copy of your bill of sale or other proof of purchase.

B. Residents of Hawaii, Alaska and the Territories of the U.S.A. are to ship the product, with shipping prepaid both to and from ePANELpro, together with a copy of your bill of sale or other proof of purchase.

Note: Include your name, address, the RMA number, a description of the problem(s) on a sheet of paper and attach to the product with adhesive tape. The RMA Number you have obtained from ePANELpro Customer Support or Authorized ePANELpro Service Centers should be written in large size characters on the outside of the package. Ship back all accessories (bases, AC adapter, VGA cable, power chords) with your defective product when obtaining RMA service. All products returned for warranty service must be carefully packaged in the original packing materials or so that product is carefully packaged not to be damaged during transit.

5. Please do not send any non-ePANELpro products. ePANELpro will not be responsible for return shipping, loss, or damage of any non-ePANELpro products.

6. If you send monitors by FREIGHT to the repair center, you must have the FREIGHT COMPANY call ePANELpro to get an appointment for the delivery.

7. For additional information, call ePANELpro Customer Support.

Limitation of Implied Warranties:
ALL WARRANTIES REQUIRED TO BE IMPLIED BY STATE LAW ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTIES SET FORTH ABOVE.

Exclusion of Implied Warranties:
WITH THE EXCEPTION OF ANY WARRANTIES REQUIRED TO BE IMPLIED BY STATE LAW AS HERBY LIMITED, THE FOREGOING EXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES.

IN NO EVENT SHALL ePANELpro BE LIABLE FOR:
SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITVE DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECT IN THIS PRODUCT, INCONVENIENCE, LOSS OF GOODWILL, LOST PROFITS OR REVENUE, LOSS OF USE OF THIS PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF SUBSTITUTIVE EQUIPMENT, DOWNTIME COSTS OR CLAIMS OF ANY PARTY DEALING WITH PURCHASER FOR SUCH DAMAGES, RESULTING FROM THE USE OF THIS PRODUCT, OR ANY OTHER LEGAL THEORY.

Effect of State Law:
This warranty gives you specific legal rights, and you may have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the limitation or exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

For ePANELpro products sold outside the Continental U.S.A., Hawaii, Alaska, Territories of the U.S.A. and Canada, contact your ePANELpro dealer or ePANELpro Customer Support for warranty service information.

Contact: support@epanelpro.com

For more information, please call 510-403-3308